Industries · Telecom

Keep the customer in the conversation that matters.

AI agents and coaching for telecom customer care and B2B account teams.

Telecom companies hold many customer relationships and can lose them one forgettable interaction at a time. Relational Agents are designed to help care and account teams handle service, retention and growth conversations with more care and context.

Conversations teams rehearse

  • A business customer with a network issue
  • A retention call after a price change
  • Finding the plan that fits
  • An account review with a B2B client
  • Handing over to a specialist with the context
Why it matters

Service and sales are often the same conversation.

Care is a relationship momentHow a problem is handled decides whether the customer stays.
Context gets lostCustomers repeat themselves across channels and agents.
B2B accounts are complexBusiness customers expect someone who knows their account and their needs.
PromethistAI Empower

Practice for care and account teams.

Care agents and account managers rehearse retention, service and account conversations with AI customers and a coach.

Difficult conversationsAn outage or a billing error, handled well.Explore →Objection handling"I can get it cheaper elsewhere."Explore →Negotiation and high-stakes meetingsB2B renewals and contract reviews.Explore →Onboarding and rampNew care agents practice before their first calls.Explore →
PromethistAI Engage

Customer-facing agents for care and sales.

Engage and the Relational Intelligence Engine can run customer-facing agents that understand why someone got in touch and hand over to the right person with the context.

Kiosk to phone to personOne conversation across channels and teams.Explore →One agent across channelsOne agent on web, app, voice and in stores.Explore →Data and knowledge integrationAgents that work from your approved knowledge.Explore →

Bring the customer conversation you most want to improve.

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