Industries · Retail and hospitality

Welcome every guest, at every hour.

Customer-facing AI agents for stores, hotels and online shops. Practice for the teams who serve your guests.

At peak times your team cannot greet everyone, and online nobody greets anyone. Engage can welcome customers in stores, lobbies and online, help them choose and bring in a person when it matters. Empower helps your staff practice the conversations that make guests come back.

Conversations teams rehearse

  • A welcome at the store entrance
  • Help choosing between two products
  • A hotel guest arriving late at night
  • A loyalty program question
  • A complaint handled with care
Why it matters

An ungreeted customer is the easiest one to lose.

Busy floorsStaff are stretched at exactly the times most customers arrive.
Online is silentShoppers who cannot ask a question often leave instead.
Service is a skillGreat service comes from practice, not from a script.
PromethistAI Empower

Practice for the people who serve your guests.

Store and hospitality teams rehearse service moments with AI customers and get coached on every attempt.

Difficult conversationsComplaints and service recovery.Explore →Service practice with Digital HumansPractice face to face with Digital Human customers.Explore →Onboarding and rampNew staff practice before their first shift.Explore →Objection handlingHelping a hesitant customer decide.Explore →
PromethistAI Engage

A welcome in the store, the lobby and online.

Engage greets customers, helps them understand their options and brings in your team with the context.

Branch and lobby conciergeA welcome at the entrance or in the lobby.Explore →Online store guideHelp choosing on your product pages.Explore →Showrooms and brand spacesFlagships, pop-ups and events.Explore →

Show us your store or lobby. We will show you the welcome.

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