Industries · Insurance

The conversation decides whether the cover fits.

AI coaching and role-play for insurance agents, advisors and service teams.

Insurance is bought in a conversation and tested years later, when a claim is made. Empower helps agents and advisors practice the conversations that decide whether a customer buys the right cover and stays.

Conversations teams rehearse

  • The needs conversation with a new customer
  • A renewal when the price has gone up
  • The call after a claim
  • Explaining what is not covered
  • A customer comparing you with a cheaper offer
Why it matters

Customers rarely know what they need until someone asks.

Needs before productsGood cover starts with understanding the customer's situation, not with a product list.
Renewals test the relationshipA price increase is a moment to explain value, or to lose a customer.
Claims are moments of truthHow the conversation goes after a claim shapes what the customer thinks of you.
PromethistAI Empower

Practice the needs conversation, the renewal and the call after a claim.

Agents and advisors rehearse with AI customers who push back the way real ones do, and get coached on every attempt.

Advisory and consultative sellingFinding out what the customer needs before recommending cover.Explore →Objection handling"It is too expensive" at renewal time.Explore →Difficult conversationsThe claim that is not covered, explained clearly and kindly.Explore →Onboarding and rampNew agents practice before their first customer.Explore →
PromethistAI Engage

Help policyholders find their way.

Engage can welcome customers in branches and online, explain processes such as how to make a claim, and bring in the right person with the context.

Branch and lobby conciergeA welcome in the branch or agency.Explore →Kiosk to phone to personFrom the website to a person, without starting over.Explore →Service practice with Digital HumansService teams practice sensitive calls with Digital Human customers.Explore →
Questions

Questions insurers ask.

Who builds the scenarios?

We build them with your experts, from your products, rules and real customer situations. Your team approves them.

Can it handle regulated topics?

Scenarios can cover disclosure, suitability and complaints. Your compliance team decides what good looks like.

Bring the conversation your agents find hardest.

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