"Reducing the cost of a conversation and increasing its value are two different economic problems."
AI usually scales the behavior a company already has. The braver move is to use it to build the behavior you want. Most companies will use AI to sell faster: a quicker pitch, a tighter script, more contacts. A few will use it to sell better, by helping their people and their customer conversations work the way they always wanted. That takes courage.
The same choice exists in every industry that sells through conversation. In banking, the risk is concrete: banks could automate the very sales habits they have spent years trying to break. The words change from industry to industry. The idea stays the same.
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Klára Lorencová is Co-Founder and CEO of PromethistAI, the Relational Intelligence company. She writes and speaks about AI and human performance: how companies can use AI to help their people sell better, not just faster.
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